Delivery & Returns

Delivery:

Standard UK delivery is £5.99 and the delivery time can take 2 to 5 working days to deliver. If you require express or next day delivery then please contact us via telephone on (0116) 2537766 and follow the options. There will be an additional cost and this can be arranged.
At Forever Party two courier services are used. Royal Mail and UK Mail. The courier that will be delivering your parcel will be dependent on the size of your parcel.
If you have received an incorrect item or are short of an item then please inform us within 7 working days of receipt. This can be done via email to customerservices@foreverparty.co.uk

 

Returns:

All UK returns are chargeable unless they are faulty, damaged or supplied incorrectly. They must be returned within 14 working days of receipt .All products that are returned are inspected when we receive them. If a product is received in a condition that we think is unfit for reselling, the refund will not be processed and the item(s) will be returned to you. Make sure you secure the products you’re returning, and send them to the address listed on the return form. We recommend you obtain proof of postage.
In order to return your item(s) you will need to complete our online returns form. Please click here to access the returns form.

You can return parcels in the following ways:
Royal Mail – Return via your post office.
UK Mail (ipost parcels) – Book a courier collection following the link below to arrange a collection on a day of your convenience. This allows parcel sizes from up to 2kg to 25kg to be collected. Follow the steps on the page to process your collection.
http://www.ipostparcels.com/


Faulty Items
Each item is checked thoroughly by quality control before it is dispatched. It can happen on the rare occasion that the item maybe faulty. If this is the case, then please inform us within 7 working days of receipt. This can be done via email to returns@foreverparty.co.uk.