FAQs

1. Who are you?
Forever Party is a trading name of Gaffar Packaging Limited. We have been established since 1981 and specialise in retail partyware and packaging.
Company is registered in England and Wales under company number 04406618 and with the registered office at 11 Portland Road, Edgbaston, Birmingham, B16 9HN. This address should not be used for any correspondence or returns. The company VAT number is GB 355206763


2. Where are you located?
Our warehouse and showroom is located at 65 Cobden Street, Leicester, LE1 2LB. We are open to the public and our opening times are from 9:30am to 18:30pm from Monday to Friday and from 10:00 am to 18:00pm on Saturday.


3. How do I purchase products?
The purchasing process is simple and easy. Add the products you would like to purchase in your basket and you click checkout. You can complete the process either by registering your details to make the process quicker next time you shop or use the guest checkout if you prefer your details not being registered.


4. What methods of payments are accepted?
We have tried to make it as easy as efficient as possible for our customers to shop online at Forever Party. We accept all major credit and debit cards which include Maestro, Visa, Visa Delta, MasterCard and Visa Electron. We also accept payment via PayPal.


5. What happens once I have placed my order?
Once you place your order online, you will receive an email of your order confirmation. Once your order has been processed and dispatched you will then receive a dispatch confirmation email.


6. When will the payment be taken for my order?
Once you have placed your order with us, payment will be taken immediately.


7. How do I know if my order has gone through?
If you have received an order confirmation email then your order has gone through successfully. If you have not received an order confirmation email, and if you are having any difficulties placing an order then please contact a member of the sales team on (0116) 2537766.


8. Can I cancel or amend my order once it has been placed?
Unfortunately, once your order has been processed we are unable to cancel or amend your order. However, if you are not satisfied with the product once you receive it, then we will more than happy to process a refund or exchange. Please contact customer services on (0116) 2537766 and follow the options if you have any queries.


9. Which areas can you deliver to?
We can deliver to the UK mainland, Northern Island, Isle of Man, Scottish Highfields & Islands, Isle of Scilly and the Channel Islands. If an order is placed for delivery outside the UK mainland then additional time should be allowed for the parcel to arrive.


10. What are your delivery charges?
Please click on the following link to see all delivery charges on our delivery page.


11. Can I track my order?
Yes the parcel can be tracked. A tracking number with a link will be sent via SMS message and email.


12. What if I am not in when the parcel is delivered?
If your parcel has been sent via Royal Mail you will be left with a card. This will give you details on how to rearrange a delivery date, collect from your local sorting office or collect from your local post office.
If your parcel is being delivered via UK Mail then a card will be left via the courier company with a notification. The card will give you details of how to obtain your delivery. You will have the option to reschedule the delivery day, leave the parcel in a safe place or arrange to collect from your local depot. You are able to opt for your parcel to be left in a safe place during the checkout process. If you do decide to get the item to be left in a safe place then this will be left at your own risk.
If you have not opted for your parcel to be left in a safe place, the driver will ask a neighbour to sign for the parcel and leave a card to let you know where the goods are.
How can I contact customer services?
You can either email us via our contact page or via telephone Monday to Friday from 9:30am to 18:00pm on (0116) 2537766 and follow the options. We are closed during the weekends and on UK bank holidays.


13. What is the returns policy if I need to return an item?
We hope you are satisfied with the purchases you make at Forever Party, however if you would like to return your parcel for any reason please ensure the parcel is returned within 14 working days for a refund or exchange. Please ensure the parcel is unused and returned with its original packaging.
Please follow the steps below or click on the link below to process your return:
Step 1: Click on ‘My Account’
Step 2: On the left hand side of the page, click on to ‘My Returns’.
Step 3: Fill in the returns form and submit this.
Step 4: An email will be sent to inform you that your returns request has been received. Once your order has been posted back and your return has been processed an email will be sent to you.
Click on this link to process your return